Initial consultations and quotations are free and are carried out by email, telephone or in person if required.
Work can be accepted from the client only in writing - by email or other communication means (software or apps) thought appropriate. Occasionally I can accept work by phone but an email will follow to confirm details and acceptance of the task.
All work carried out will be carefully proof-read, however final proof-reading of the work lies with the client.
For larger projects a time frame will be negotiated with the client.
I do not accept liability or responsibility for the end use of any documents or materials produced or edited on behalf of the client.
I reserve the right to reject any work, including work which we believe to be unlawful or immoral.
Time spent training on new systems or software and/or receiving briefs from the Client on existing or new tasks will be invoiced at the normal rate of £20 per hour.
Payments can be made by bank transfer or direct debit (if a monthly package is agreed).
My hourly fee is £20 charged in 15 minutes intervals.
Work will be invoiced on the 1st day of the month (for the previous month), unless otherwise agreed with the client, and payment is due 14 days from the date of the invoice.
Any additional costs incurred for example, postage, courier, etc. will be invoiced separately to the client as ‘Additional Expenses’.
Overdue invoices may result in interest charges (at the rate of 5%) for the total outstanding per month.
In the event of a contract being cancelled/terminated, the client agrees to pay for all work completed up to that point.
I guarantee the highest level of privacy and confidentiality throughout my work. I never pass on or sell client information to 3rd parties unless requested to do so by the client.
Your information is held securely and backed up in accordance with Data Protection Laws.
I use secure email and ISO 27001 compliant cloud storage so that no client data is stored on individual machines.
I comply with the Data Protection Act and I am registered under the money Laundering Regulation.
All original work will be returned to clients as soon as work is completed, unless otherwise requested.
If required I am happy to sign a confidentiality agreement.