Privacy Policy



VA Solutions understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, (“Our Site”) and (subject to the limited exceptions in section 6, below) We do not collect personal data about you unless you contact us (see section 5, below). Any personal data We do collect will only be used as permitted by law.


Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.


1.Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:


“personal data”

means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998; and


means VA Solutions, whose main trading address is 1 Sledge Tower, Dalston Square, London E8 3GT.


2.Information About Us


2.1          Our Site is owned and operated by VA Solutions, whose main trading address is1 Sledge Tower, Dalston Square, London E8 3GT.

2.2          Our Data Protection Officer is Elisa Duriavig, and can be contacted by email at, by telephone on +442079657283, or by post at 1 Sledge Tower, Dalston Square, London E8 3GT.

2.3          We are member of UK AVA, AUKVA, Society of Virtual Assistants.

2.4          ICO Registration Number ZA240711.


3.What Does This Policy Cover?


This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.


4.What Data Do We Collect?


4.1          Subject to section 5.2, We do not collect any personal data from you. We do not place cookies on your computer or device, nor do We use any other means of data collection.

4.2          If you send Us an email, We may collect your name, your email address, and any other information which you choose to give Us.


5.How Do We Use Your Data?


5.1          If We do collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the Data Protection Act 1998 at all times. For more details on security see section 7, below.

5.2          As noted above, We do not generally collect any personal data. If you contact Us and We obtain your personal details from your email, We may use them as follows:

5.2.1      To reply to your email;

5.2.2      To send proposals or invoices;

5.2.3      To deliver work upon commission.

5.3          Any and all emails containing your personal data will be deleted no later than 6 months after the matter you contacted Us about has been resolved.

5.4          You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.

5.5          We will not share any of your data with any third parties for any purposes.


6.How and Where Do We Store Your Data?


6.1          We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.

6.2          Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). If We do store data outside the EEA (this may be the case, for example, if Our email server is located in a country outside the EEA), We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the Data Protection Act 1998 including:

6.2.1      If data are stored in the US they are protected under the EU-US Privacy Shield.

6.3          Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure any data We hold about you (even if it is only your email address).


7.How Can You Access Your Data?


You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the Data Protection Act 1998, We require the payment of a small fee which will not exceed £50. Please contact Us for more details at, or using the contact details below in section 9.


8.Contacting Us


If you have any questions about Our Site or this Privacy Policy, please contact Us by email at, by telephone on +442079657283, or by post at 1 Sledge Tower, Dalston Square, London E8 3GT. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 8, above).


9.Changes to Our Privacy Policy


We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

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